Shipping Information

At Tibitine, we aim to make your shopping experience as smooth as possible. Below are answers to common questions about shipping, delivery, and order changes.

1. What are the shipping costs?

We offer different shipping options depending on your location and order size:

• Standard Shipping: [Insert cost] – typically arrives within 5-7 business days.
• Express Shipping: [Insert cost] – typically arrives within 2-3 business days.
• Free Shipping: Available for orders over [insert amount], valid for customers in [insert regions].

Shipping costs will be calculated at checkout based on your order details and location. International shipping costs vary by country, and any applicable taxes or duties are not included in the shipping fee.

2. When will my order arrive?

Delivery times depend on the shipping option you select and your location:

• Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).
• Standard Shipping: 5-7 business days after processing.
• Express Shipping: 2-3 business days after processing.

For international orders, delivery typically takes 7-14 business days for standard shipping, and 3-5 business days for express shipping.

We will send you a tracking number via email as soon as your order is shipped, so you can follow its journey to your doorstep.

3. What happens if I’m not at home when my order arrives?

If you are not home at the time of delivery, the carrier may leave a notice or attempt redelivery. In some cases, the package may be left in a secure location or with a neighbor. Please check with your local postal service for their specific policies. If your package is returned to us due to missed deliveries, we will contact you to arrange a new shipment or refund.

4. How can I cancel my order?

If you need to cancel your order, please contact us immediately at tibitinebrand@gmail.com. Orders can only be canceled before they are processed and shipped. Once your order has been processed, we are unable to cancel it. In that case, you may return the items once received by following our Returns & Refunds Policy.

5. How do I change my delivery address?

If you need to update your shipping address, contact us at tibitinebrand@gmail.com as soon as possible. If your order has not been processed yet, we will update the address for you. However, if the order has already been processed or shipped, we cannot make changes to the delivery address. Please ensure that your address is accurate before placing your order to avoid any issues.

If you have any other questions about shipping or delivery, feel free to contact us:

Tibitine
Email: tibitinebrand@gmail.com
Website: www.tibitine.com