If you need to change your order (like the items, size, or color), please contact us at tibitinebrand@gmail.com as soon as possible. We can make modifications if your order hasn’t been processed or shipped yet. After that, you can follow our Returns & Exchanges Policy.

If you need to update your shipping address, please contact us at tibitinebrand@gmail.com as soon as possible. We can make changes if your order hasn’t been processed or shipped yet. If it has already shipped, we won’t be able to change the address.

Currently, we do not offer same-day delivery. Our standard processing time is 1-3 business days, and shipping times vary based on the method you choose. Please check our Shipping Policy for more details on delivery options.

To request a refund, please follow these steps:

1. Ensure your item is eligible for a return (unworn, unwashed, and in original condition).
2. Contact us at tibitinebrand@gmail.com within 30 days of receiving your order.
3. We’ll provide instructions for returning the item.

Once we receive and inspect the returned item, your refund will be processed back to your original payment method within 5-10 business days. Please refer to our Returns & Refunds Policy for more details.

If you’ve lost your password, click on the “Forgot Password?” link on the login page. Follow the prompts to enter your email address, and we will send you a link to reset your password. Check your inbox for the email and follow the instructions to create a new password. If you need further assistance, please contact us at tibitinebrand@gmail.com.

At Tibitine, we take your privacy seriously. Your personal data is collected and used in accordance with our Privacy Policy, which outlines how we gather, use, and protect your information. We do not sell or share your data with third parties without your consent, except as required by law. For more details on how we handle your information, please review our Privacy Policy.